|A series of in-depth reports that analyse some of the travel retail industry's biggest corporate or retail developments — and its major innovators. In order to read the PDF document you need the latest version of Adobe Acrobat Reader. You can download it for free at www.adobe.com.
Click on the images to download The Moodie Report Plus. Just like our weekly PDF and e-Newsletter, this service is a complimentary one, thanks to the support of our sponsors. If you are not already subscribed to receive The Moodie Report PLUS direct to your inbox, contact Sinead Moodie at email: Sinead.Moodie@TheMoodieReport.com
|The Moodie Report PLUS – 21 April 2011|
Welcome to the latest edition of The Moodie Report PLUS. In this edition we visit Budapest Airport, and its ambitious new SkyCourt development, described by CEO Jost Lammers as “the biggest development to take place at Budapest Airport for the past 20 years”. SkyCourt significantly increases the capacity of the airport’s Terminal 2 – it links existing terminals 2A and 2B – and crucially, is a highly commercially-driven project, part of a €261 million expansion and modernisation programme at Budapest.
|The Moodie Report PLUS – 4 May 2010|
Welcome to The Moodie Report PLUS, our popular feature series in PDF format.In this edition we visit London Gatwick Airport, now under the ownership of Global Infrastructure Partners after years of BAA control. In a compelling interview, Chief Commercial Officer Mike Luddy talks candidly – and often provocatively – about the role commercial revenues have to play in creating a ‘new Gatwick’, one that is emerging after being cast for so long in the shadow of BAA ‘big brother’ Heathrow. And we also bring you exclusive video coverage of the transformation of the Gatwick customer experience.
|The Moodie Report PLUS – 7 April 2010|
Welcome to The Moodie Report PLUS, our popular feature series in PDF format. In this edition we visit Málaga Pablo Ruiz Picasso Airport’s new T3. We tour the terminal together with its lead retailer Aldeasa; we meet AENA’s local Commercial Director Gemma Yela Gancho; we profile the offer of specialist retailer Áreas; and later we interview Blanca Ripoll, Managing Director of SSP Spain, T3's lead F&B operator.
|The Moodie Report PLUS – 11 January 2010|
Welcome to the traditional year-in-review, year-in-preview edition of The Moodie Report PLUS – our annual assessment of the people, places, issues and innovations that stood out in travel retail during 2009, allied to our look forward to what 2010 may hold. Plus we bring you our popular A–Z alphabetical summary which, we hope, provides an entertaining, sometimes controversial and certainly opinionated 'state of the nation' insight into our industry. And we close with our chosen ‘People of the Year’.
|The Moodie Report PLUS – 18 December 2009|
Welcome to the latest edition of The Moodie Report PLUS, our popular feature series published in PDF format. In this edition we visit leading German hub Frankfurt Airport for the unveiling of Heinemann Duty Free, family-owned group Gebr Heinemann’s new-look retail identity. “We are giving duty free a face and adding personality to our business,” says Gebr Heinemann Co-owner Gunnar Heinemann. Read on for details of a landmark development for Germany’s leading travel retailer.
|The Moodie Report PLUS – 19 November 2009|
Welcome to the latest edition of The Moodie Report PLUS, our popular feature series published in PDF format. In this edition we visit Cyprus for the historic opening day (7 November) of the new Larnaka International Airport. We talk to both partners in the CTC-ARI Airports joint venture that holds the 25-year retail concession at the new terminal, and which also oversees the food & beverage operation in partnership with SSP. Read on for our report of a landmark day for aviation in Cyprus.
|The Moodie Report PLUS – 16 October 2009|
Welcome to the latest edition of The Moodie Report PLUS. In this edition we report on the 20th anniversary of one of Asia Pacific's powerhouse travel retailers, King Power International Group (Thailand). We chronicle the key events in the company's two-decade rise, and we ask what the next steps will be for this highly ambitious retailer.
|The Moodie Report PLUS – 15 July 2009|
Welcome to the latest edition of The Moodie Report PLUS. In this edition we visit Barcelona and discover the excellence and elegance of the new Terminal 1 at Barcelona El Prat Airport. We tour the facility with senior executives from Aldeasa, the Spanish travel retailer that enjoys a much enhanced presence at T1, and hear the commercial thinking behind the project.
|The Moodie Report PLUS – 11 March 2009|
The latest edition of our popular PDF-format feature series is dedicated to Abu Dhabi International Airport's new Terminal 3. The Grand Opening of this stunning new facility will be celebrated in coming weeks. But just after the soft, first-phase opening in February, The Moodie Report gained exclusive access to the terminal and to senior Abu Dhabi Airports Company (ADAC) management, including Chairman H.E. Khalifa Al Mazrouei. Read on for our preview of this unique addition to the ranks of great world airport terminals.
|The Moodie Report PLUS – 31 December 2008|
Welcome to the traditional year-end edition of The Moodie Report PLUS – our review of the people, places and issues that stood out in travel retail during 2008, allied to our look forward to what 2009 may hold. Plus we select our People of the Year, and name what we consider to be the outstanding openings, innovations and industry achievements of the past 12 months.
|The Moodie Report PLUS – 23 December 2008|
This edition of The Moodie Report PLUS reports from Dubai International Airport as we tracked the carnival-like festivities and the growing tension as sales started to climb towards almost unimaginable heights. The final tally would stun even the most bullish projections of Dubai Duty Free management.
|The Moodie Report PLUS – 3 December 2008|
The latest edition of our popular PDF-format feature series is dedicated to the debut of a new travel retail brand from one of the channel’s oldest exponents – Gebr Heinemann. On Thursday 4 December the new Hamburg Airport Plaza officially opened. What better setting for the debut of Heinemann Duty Free, the new branding for Hamburg-based travel retail powerhouse Gebr Heinemann?
|The Moodie Report PLUS – 21 November 2008|
The opening of the new terminal at Pafos International Airport is the subject of the latest edition of The Moodie Report PLUS, our popular series dedicated to the industry's biggest developments and store openings; read on for details of a lively retail and food & beverage offer, and an airport with a strong Sense of Place.
|The Moodie Report PLUS – 2 September 2008|
The latest edition of our popular PDF-format feature series, which focuses on the industry's biggest developments and store openings, is dedicated to DFS Galleria Macao. This 'luxury only' retail emporium transports travel retail – and DFS Group – into a new dimension. The supreme quality of the retail environment, allied to a highly personalised service culture and an extraordinary array of rare, sometimes exclusive luxury items, combines to spectacular effect, as we discovered during a tour of the Galleria with senior DFS management.
|The Moodie Report PLUS – 8 May 2008|
This edition is dedicated to Paradise Duty Free in Busan, South Korea, by popular acclaim one of the best duty free stores in the world. Last month The Moodie Report became the first industry media to enter Paradise - at least in its retailing guise. We met Paradise President You Young-Sub and Merchandising Department Director Jin-Mo Kim. And we discovered a company that is determined to be best of class in all senses - not just in retailing acumen but also in truly giving back to its customers, to its staff and to Korean society. We hope you enjoy, as we did, a taste of Paradise.
|The Moodie Report PLUS – 26 March 2008|
In this edition of The Moodie Report PLUS we see if Beijing Capital International Airport's new Terminal 3 commercial offer can possibly live up to the wonder of its surrounds? The Moodie Report flew to Beijing to interview management from Beijing Capital Airport Commercial & Trading Company (ACT), the ambitious commercial subsidiary of Beijing International Airport) and its travel retail partner in T3's domestic concourse, Global & Beijing International Co (GABICO).
|The Moodie Report PLUS – 17 March 2008|
In this edition of The Moodie Report PLUS we review the dramatic news that Italian catering-to-retail giant Autogrill not only won the bidding contest for World Duty Free but that it also acquired the near 50% balance of Spanish travel retailer Aldeasa that it did not already hold. We consider the impact of the new 'supergroup', look at the likely synergies between Aldeasa, Alpha and World Duty Free, and examine what we believe is inevitable further consolidation in the sector.
|The Moodie Report PLUS – 31 December 2007|
Our final edition of The Moodie Report PLUS for 2007 closes the year with an examination of one of next year's undoubted highlights - the opening of Singapore Changi Airport's much-anticipated Terminal 3. We take a preview tour of T3 with Civil Aviation Authority of Singapore Director (Commercial) Lim Peck Hoon, and we hear how some of Changi's leading concessionaires – DFS Group, Nuance-Watson (Singapore), Valiram and King Power Group – plan to take T3 to a whole new level.
|The Moodie Report PLUS – 30 December 2007|
Welcome to the traditional year-end edition of The Moodie Report PLUS – our review of the people, places, issues and innovations that stood out in travel retail during 2007, allied to our look forward to what 2008 may hold. Plus we select our People of the Year, and name what we consider to be the 'best of the best' across several key areas.
|The Moodie Report PLUS – 13 December 2007|
This edition of The Moodie Report PLUS focuses on London Heathrow Terminal 5, the spectacular new facility that is set to transform the landscape – and the reputation – of the oft-criticised London gateway, when it opens in late March.
|The Moodie Report PLUS – 30 July 2007|
This edition of The Moodie Report PLUS examines not only the powerful Sense of Place that makes Vancouver Airport’s new International Terminal expansion so special but also the commercial offer that will play such a key role in funding the development and also in enhancing the consumer offer. It’s a vital balance, one that YVR approaches far more sensitively than many airports. So come with us on a nature walk in British Columbia. We promise you it won’t take long. In fact you won’t even have to leave the airport.
|The Moodie Report PLUS – 18 July 2007|
The latest edition of The Moodie Report PLUS examines a revolution in French travel retailing: the new duty free complex at Paris Charles de Gaulle Airport’s S3 satellite. It’s the country’s most ambitious airport retail project yet, and one with a terrific Parisian Sense of Place. Read on for an insight into one of the world’s most stylish new travel retail arenas.
|The Moodie Report PLUS – 13 June 2007|
In this issue of our popular feature series, we focus on the extraordinary situation being faced by King Power Group in Thailand following the termination of its long-term duty free contract, covering several Thai international airports, and its master commercial concession at Suvarnabhumi Airport. The company has chosen The Moodie Report as the vehicle to outline its side of the story for the first time. Read on for a straight-talking interview with Deputy Chairman Chulchit Bunyaketu.
|The Moodie Report PLUS – 4 May 2007|
The latest edition of The Moodie Report PLUS examines the fine new retail and food & beverage offer at Tokyo Narita Airport Terminal Two. Narita 5th Avenue represents Narita's biggest push into luxury, building on the impressive work it did in T1 with Nakamise last year. But 5th Avenue is a much softer, elegant environment. In fact, it's a whole 'New Stage'.
|The Moodie Report PLUS – 20 March 2007|
This edition focuses on The Nuance Group's ambitious retail offer at Toronto Pearson International Airport's splendid new Pier F. That offer includes Canada's first post-security transborder (US-bound) duty free shop and one of the retailer's most exciting anchor stores anywhere in the world. But the real story here is one of partnership between airport authority, concessionaire - and brands.
|The Moodie Report PLUS – 20 December 2006|
Welcome to our annual year-end edition of The Moodie Report PLUS, in which we review the people, places, retailers, shop openings and stories that stood out in the travel retail industry during the tumultuous year that was 2006.
|The Moodie Report PLUS – 06 November 2006|
New security rules take effect in the EU today, but they have big implications for the trade worldwide. In a special edition of The Moodie Report PLUS, we examine how the industry is reacting to one of its greatest ever challenges.
|The Moodie Report PLUS – 04 October 2006|
This edition truly fits both bills. The Moodie Report has gained unprecedented access to King Power’s senior management as the ambitious Thai company has unveiled the two big openings of Asian travel retail in 2006 – the King Power Downtown Complex in Bangkok and the retailer’s master commercial concession at the long-awaited Suvarnabhumi Airport. We were there in the tense and exhausting run-up to last Thursday's opening and are delighted to bring you this special report.
|The Moodie Report PLUS – 06 June 2006|
In this edition of The Moodie Report PLUS, we publish the first interview with Peter Williams, the new Chief Executive of Alpha Airports Group. Williams takes the reins during the most turbulent period in Alpha’s history, but he backs the group’s people, and the company’s solid reputation in the market, to help kickstart the recovery.
|TheMoodie Report PLUS – 09 May 2006|
A who's who of the travel retail industry gathered at Copenhagen Airport in May for a critical site briefing relating to the duty free tender which closes next month. The bid has attracted intense interest and some of the industry's biggest names. The day before the briefing, Copenhagen Airports Vice-President Commercial Affairs Henrik Busch invited The Moodie Report to its own special preview. Busch insists that the concession, despite its well-documented troubles of the past, can be a strong and profitable one. And the airport company itself has unveiled a series of bold investments which will change the face of retailing at the Danish gateway. As one of the most intriguing contractual contests in years takes shape, we think this edition of The Moodie Report PLUS will prove timely and invaluable reading .
|The Moodie Report PLUS – 10 March 2006|
Come with us on a tour of Madrid Barajas Airport's splendid new T4 and its equally fine duty free retail offer.
|The Moodie Report PLUS – 22 February 2006|
The latest edition of our popular feature series The Moodie Report PLUS, offers unprecedented insight into the strategic thinking of the world's largest airport retailer - The Nuance Group. It makes, we think, fascinating reading
|The Moodie Report PLUS – 22 December 2005|
In our final edition of The Moodie Report PLUS for 2005, we review the people, places, shops and stories that stood out in the travel retail industry. We begin with our own selection of the best of those outlets (limited to those we visited in 2005); followed by our popular A–Z of industry issues, identities and themes; and conclude with our traditional People of the Year awards.
|The Moodie Report PLUS – 29 November 2005|
In Zürich last week at the Swiss Stock Exchange The Moodie Report was privileged to be the sole industry press representative at the formal unveiling of the Dufry Initial Public Offering (IPO). In this edition we examine the key arguments that Dufry CEO Julián Díaz González and his senior team are at this very moment presenting to the financial community during a whistle-stop tour of institutional investors.
|The Moodie Report PLUS – 03 October 2005|
Hellenic Duty Free Shops is set to embark on an expansionist strategy both inside and outside Greece, according to its top management. In an interview with The Moodie Report, which appears in the latest PLUS supplement, Deputy General Director Haris Lambropoulos said the business had changed dramatically since it was privatised in 1998.
|The Moodie Report PLUS – 26 June 2005|
This edition focuses on an intriguing chapter in the history of Nordic duty free with a profile of the new Travel Retail Norway store at Oslo Airport. We speak to the joint venture retailer as well as the airport authority and leading suppliers about this impressive new operation, one that is set to gain further lustre in coming days when Norway's first airport arrivals store opens.
|The Moodie Report PLUS – 14 April 2005|
This edition is a follow up to the news of the formation of a joint venture company, Global Airport Services, by World Duty Free and Crossbar Associates, itself a three way partnership between respected retailers Steven Franklin, Randy Emch and Adrian Murray. In a fascinating and very frank exchange, PLUS speaks to Global Airport Services Chairman Mark Riches and CEO Steve Franklin about their joint vision of an 'airport retail model for the 21st century'.
|The Moodie Report PLUS – 30 March 2005|
This edition examines the extraordinary new DFS Galleria Okinawa, which is rated by DFS Chairman Ed Brennan as the company's finest store. The Moodie Report was privileged to be invited to the Grand Opening earlier this month and we're pleased to present this first-hand account of such an impressive new addition to the DFS portfolio. Look out for an extended pictorial report in our next print edition, out soon. And to view the Galleria department by department, click here.
|The Moodie Report PLUS – 16 March 2005|
Earlier this month Airports Council International (ACI) Europe endorsed ‘in spirit’ a formal response to the 2003 Trinity Forum White Paper. The endorsement, through ACI Europe’s Business Forum (a sub-committee created to deal with all matters pertaining to commercial revenues), could be a landmark moment in terms of the way airports perceive and structure their retail operations. Called ‘Recommended Best Practice Charter: Arrangements between Airports, Retailers, Brand Owners’, it seeks to build on the earlier ACI Tender Code published in 2001 – a document still used by some airports as their model for retail concessions.
|The Moodie Report PLUS – 19 January 2005|
This special edition of The Moodie Report PLUS opens a new year and closes an old one with a concise look at the dominating issues, challenges, opportunities and stories that are shaping the travel retail industry. We think there is a tendency at times to over complicate this business. In fact, it's as simple as A to Z....
|The Moodie Report PLUS – 17 December 2004|
China Duty Free (CDF) Group is the dominant force in the fast developing China's duty free industry. The state body had formalised a merge with another powerful state enterprise — China International Travel Service (CITS). President of CDF Group and CITS Group Corporation Gai Zhixin spoke to The Moodie Report about the new-look organisation and how he sees the industry's future in China.
|The Moodie Report PLUS – 08 October 2004|
"I cannot afford to stay in businesses that are unprofitable by definition," Graziani says. The Nuance Group CEO Roberto Graziani tells The Moodie Report about fundamental challenges facing the world's biggest airport retailer, particularly with relation to the nature of the company's duty free contracts. In essence, Nuance says it can no longer sustain the level of losses it is incurring in certain key locations. It has to restructure the agreements — or get out. Nuance — and perhaps the industry — have reached a watershed.
The Moodie Report PLUS – 24 October 2004
“I want to wake up and smell the cappuccino rather than sell the cappuccino”. In the fifth edition of The Moodie Report PLUS, e-mailed today to over 6,000 readers worldwide, BAA Group Retail Director Brian Collie talks about the corporate past and his personal future in a highly personal interview. "I’ve visited some of the greatest cities in the world without leaving the airport," says this inveterate salesman and traveller. Now he plans to indulge in just one of those passions.
|The Moodie Report PLUS – 14 September 2004|
In this edition, InterBaires CEO Enrique Urioste tells The Moodie Report how he keeps in touch with the shopfloor, his supply partners and the warehouse using a tailor-made Supply Chain Management system. We also hear about the company's new stores at Ezeiza International Airport in Buenos Aires and an aggressive promotional strategy designed to boost penetration rates and spend per customer.
|The Moodie Report PLUS – 30 June 2004|
The third edition of The Moodie Report PLUS examines the award-winning Thai retailer King Power Duty Free Company and features the most detailed analysis of spending by category and nationality yet published in the trade press. Read how deputy group managing director Susan Whelan and her team have transformed the retail fortunes at Bangkok International Airport thanks to a highly-scientific approach to customer segmentation and intensive studies into consumer preferences by category and nationality.
|The Moodie Report PLUS – 13 May 2004|
The second edition of The Moodie Report PLUS examines 'the great transformation' of one of Asia's leading airports - the new East Hall at Hong Kong International Airport. The new facility, formally opened in March, has added some 6,800sq m (73,200sq ft) of retail and food & beverage space. In this report we talk to the leading retailers and examine criticism of the location and layouts of some stores.
|The Moodie Report PLUS – 17 March 2004|
The first edition of The Moodie Report PLUS. When the sale transaction of Dufry to Sintres — a consortium headed by US venture capital group Advent International with Elior— was announced in February 2004, neither the event nor the identity of the buyer came as a shock. In this special report we uncover the issues of most interest to the trade such as the plan of silent partner Elior to create a new 'group leader in duty free' and the future direction of Dufry, one of the duty free industry's most global companies.