Travel Retail and Duty Free Business Intelligence    Tuesday 30 September 2014

FEATURES

Mission Hills duty free project to become a ‘shopping paradise’

Published: 13/03/13

Source: ©The Moodie Report China*

By Martin Moodie

CHINA. Hainan Provincial Duty Free Co Ltd (HNDF) plans to create a “duty free shopping paradise” at the Mission Hills Tourism Town Center in Haikou, Hainan Island.

That’s the pledge of HNDF General Manager Zhang Yi Qing speaking at a press conference in Beijing last week just after the announcement of the organisation’s first off-airport store at the spectacular leisure complex.

As reported, DFS Group will provide a range of specialist retail services to HNDF. Under Hainan's offshore duty free shopping policy introduced in 2011, travellers from the Mainland can buy duty free goods up to the value of RMB8,000 (US$1,275).

The two companies have worked together at Haikou Meilan International Airport since late 2011, with DFS consulting on the store design, brand management, assortment planning, product supply, staff training and store operations.

A bird's eye view of the Mission Hills Town Center project
Asked by The Moodie Report, how ambitious the project is in quality terms, Zhang replied: “The provincial government of Hainan wants to further develop offshore duty free shopping in Hainan, so they want to turn our project into a flagship duty free shop.

“For the Mission Hills duty free store… the actual business operating area is very large. It will be over 100,000sq m, where we will have different models of retail operations. One is offshore duty free and we will also have duty paid. For offshore duty free shopping we not only want to offer dozens of luxury brands to our customers but we also want to turn this Mission Hills store into a shopping paradise for all tourists to Hainan Island.

(Left to right) Answering questions at the press conference immediately after the announcement, HNDF General Manager Zhang Yiqing; DFS Group Chief Operating Officer Michael Schriver; and Mission Hills Group Executive Director Rita Shiu
“Because the store will be located in such a high-profile scenic location, we want it to actually be part of the scenery,” he said. Zhang said DFS Group’s “many years of retail experience” would be critical to achieving that aim and to ensuring the store was a success.

An ebullient Mission Hills Group Executive Director Rita Shiu outlined the grand vision of the project. She explained that the central and provincial governments had taken the decision in 2009 to turn Hainan Island into a national tourist island. The Mission Hills project was a major step forward in achieving that goal she said, offering “one of the purest tourist destinations” on the island.

The sprawling leisure development will offer 12 world-class golf courses and a whole “tourist experience” besides, she promised. Shiu said that the total land area for the Mission Hills Resort is about 20sq kilometres – “so that's almost one-third the size of Hong Kong Island.

“Besides the size we also want to provide a unique experience for our visitors. The location is key to our development as we are only ten minutes away from Haikou Meilan Airport and only ten minutes away from the downtown area of Haikou. So we will be the first destination and also the last stop for visitors to Haikou.

“We chose partners that also have the same priorities as us. DFS wants to offer the best experience to all their shoppers and so we share the same goals. And we also cherish HNDF as a partner, because they have a unique presence and offer a very good service to their customers.”

Asked by a local reporter about Mission Hills’ reputation as a golfing retreat for male Chinese businessmen, Chiu promised a diverse range of attractions to attract women and families too, including a theme park in the future. “We will try to avoid creating golf widows,” she joked.

Besides its 12 golf courses and shopping facilities, the resort will include 168 hot springs, seven new international hotels and a range of other facilities, she said. “This resort will be one of the best destinations for tourists to Hainan.”

DFS Chief Operating Officer Michael Schriver welcomed the opportunity to be involved in the Mission Hills project, noting that DFS is a pioneer of offshore duty-free. “In Okinawa in 2005 we opened the first offshore duty free for Japanese travellers traveling to Okinawa by plane, an emphasis that's been especially successful,” he said.

“In fact here in Hainan the government officials that were considering a change in regulations to allow offshore duty free came and visited our store and studied the processes, the systems we used, and the customs laws in order to ensure that everything was well-controlled. So we're a believer in offshore duty free and providing great value to the consumer as well as keeping the shopping at home - thus allowing the Chinese to travel within China and get the same value that they get by traveling abroad.

“A significant percentage of the mainland Chinese luxury purchases are being made overseas. This is an opportunity to bring them home.”

An artist's rendering of phase 1 of the Hainan Provincial Duty Free retail space, set to open by the end of 2013
ABOUT MISSION HILLS

Mission Hills China, owner and operator of Mission Hills Shenzhen and Mission Hills Resort Hainan, is a key player in the country's fledgling sports and leisure industry. The Mission Hills brand encompasses several sub-brands, including Mission Hills Golf Clubs, Mission Hills Residences, as well as Mission Hills Hotels & Resorts. It is also the host, promoter and underwriter of several major golf tournaments, including the Omega Mission Hills World Cup and the Mission Hills Star Trophy. The company employs approximately 14,000 people across its two operations.

*NOTE: All the key stories on China’s travel retail industry – and on international travel retailers selling to Chinese travellers – are covered in The Moodie Report China, published in bi-lingual, e-Zine format every two months. To receive your free first-year subscription, please e-mail Sinead.Moodie@TheMoodieReport.com