Travel Retail and Duty Free Business Intelligence    Sunday 19 April 2015

NEWS

ACI hails customer service at Mumbai, Gimpo and Indianapolis airports

Source: ©The Moodie Report - 17/04/15

INTERNATIONAL. ACI inducts Indianapolis, Gimpo and Mumbai Chhatrapati Shivaji airports into the Director General’s Roll of Excellence.

Dubai Duty Free Irish Open adds big golfing names to stellar field

Source: ©The Moodie Report - 17/04/15

IRELAND/UAE. In a move that will boost the Dubai Duty Free-sponsored Irish Open, Martin Kaymer, Luke Donald and Patrick Reed join the players' line-up.

In Memoriam: Don Archibald, great pioneer of New Zealand duty free

Source: ©The Moodie Report - 17/04/15

NEW ZEALAND. With deep regret, we report the passing of Don Archibald, Founder of Duty Free Stores Wellington and Duty Free Stores New Zealand.

L’Oréal launches Kérastase into Americas travel retail

Source: ©The Moodie Report - 17/04/15

ARGENTINA. L’Oréal has built on Kérastase’s Asian debut with the opening of a 17sq m counter at Puerto Iguazú in partnership with London Supply.

Motibhai Group pledges 'world class' duty free offer as joint venture plots Port Moresby Airport store openings

Source: ©The Moodie Report - 17/04/15

PAPUA NEW GUINEA. A joint venture between Fiji's Motibhai Group and local partner CPL will open new Departures and Arrivals duty free stores at Port Moresby International Airport from June. The partners will operate under the Prouds Duty Free name in both Departures (332sq m) and Arrivals (90sq m). Motibhai Group of Companies Chairman & CEO Kirit Prabhudas Patel tells us that travellers can expect "a world class travel retail shopping experience” at the location.

The Front Line: Hailing the best in travel retail customer service

Source: ©The Moodie Report - 17/04/15

INTERNATIONAL. The Moodie Report and ARI are delighted to present recent highlights from our column championing cutsomer service in travel retail.

Dubai Duty Free marks 20th anniversary of Newbury sponsorship

Source: ©The Moodie Report - 16/04/15

UAE. The Dubai Duty Free Spring Trials Meeting this weekend marks the 20th year of the retailer’s sponsorship at Newbury Racecourse in Berkshire, England.

Heinemann Duty Free presents Hennessy Time Barrel promotion

Source: ©The Moodie Report - 16/04/15

Hennessy and Heinemann Duty Free have partnered for a major promotion at Frankfurt and Hamburg airports to mark the Cognac house’s 250th anniversary.

International tourism generates export earnings of US$1.5 trillion in 2014

Source: ©The Moodie Report - 16/04/15

INTERNATIONAL. Exports from international tourism hit US$1.5 trillion in 2014 – up +7.1% – with China maintaining its ranking as the world’s top spender.

Over one-fifth of world’s top 100 airports still not mobile-ready, says report

Source: ©The Moodie Report - 16/04/15

INTERNATIONAL. 22% of the world’s top 100 airports still don’t have their own app or a mobile-friendly web page, according to mobile app developer M2Mobi.

The Moodie Report e-Zine Issue 161: OTG’s dynamic digital drive at Newark

Source: ©The Moodie Report - 16/04/15

INTERNATIONAL. In this issue we assess how OTG's transformation of Newark Liberty Airport Terminal C will be driven by technology, from retail to dining.

Growth at Asia Pacific airports buoyed by Lunar New Year traffic in February

Source: ©The Moodie Report - 15/04/15

ASIA PACIFIC. Passenger traffic at Asia Pacific airports grew +9.7% – with many growing by double digits – in February, while Middle Eastern airports grew by +7%.

Sustainable profitability remains top priority for retailers and suppliers

Source: ©The Moodie Report - 15/04/15

CANADA. The Advantage Group International has unveiled findings from the 2014 Advantage Report – Travel Retail, identifying key retailer/supplier priorities.

Westfield reports soaring sales at Chicago O’Hare Terminal 5

Source: ©The Moodie Report - 15/04/15

USA. The transformation of Chicago O’Hare’s International Terminal (T5) has delivered surging commercial sales growth, according to master developer Westfield.

Eagle Boys Express undergoes refurbishment at Sydney Airport T1

Source: ©The Moodie Report - 14/04/15

AUSTRALIA. The new look for the Eagle Boys Express outlet heralds the brand’s progression and its continuing partnership with corporate caterer Spotless Group.

Frankfurt Airport posts record traffic despite strikes and weather

Source: ©The Moodie Report - 14/04/15

GERMANY. Frankfurt Airport handled 4.6 million passengers in March, up by +2.5% year-on-year; the airport set new traffic records for the month and quarter.

Global Spirits USA names Julius Criscione Managing Director Americas

Source: ©The Moodie Report - 14/04/15

USA. Global Spirits has established an Americas business unit as it seeks to expand its global presence, appointing Julius Criscione to a key management role.

OTG seeks Expressions of Interest for retail at Newark Liberty Terminal C

Source: ©The Moodie Report - 14/04/15

USA. Master developer and travel restaurateur OTG has issued Expressions of Interest for duty free and speciality retail stores at Newark Liberty Terminal C.

Puan Faizah Khairuddin resigns from Malaysia Airports Holdings Berhad

Source: ©The Moodie Report - 14/04/15

MALAYSIA.The much-respected Senior General Manager of Commercial Services at Malaysia Airports, has resigned to take a career break after almost seven years.

The Moodie Report seeks experienced Editor to lead print division

Source: ©The Moodie Report - 14/04/15

UK/INTERNATIONAL. The Moodie Report is seeking a senior editor to join travel retail's leading publishing house, replacing Dermot Davitt who is leaving the company.

China Airlines raises the quality bar with launch of FORMIA amenity kits

Source: ©The Moodie Report - 13/04/15

CHINA. With the aim of improving customer service, China Airlines has partnered FORMIA to supply amenity kits to Premium Economy and Business Class passengers.

DFS revenues hit by 'currency and geopolitical developments' in Q1

Source: ©The Moodie Report - 13/04/15

INTERNATIONAL. LVMH posted a +16% increase in reported Q1 2015 revenue, but DFS continued to be affected by "a complex situation in Asia".

Gatwick Airport delivers 25th consecutive month of passenger growth

Source: ©The Moodie Report - 13/04/15

UK. Gatwick Airport handled 2.96 million passengers in the busiest March of its 57-year history, as traffic surged by +9.2% year-on-year.

HMSHost names Jeffery Reyes as ‘Franchise Operator of the Year’

Source: ©The Moodie Report - 13/04/15

USA. Jeffery Reyes, Assistant Manager of HMSHost’s California Pizza Kitchen in San Diego Airport T2, was awarded the title for the pizza chain’s domestic business.

International passenger traffic maintains healthy growth rate in February

Source: ©The Moodie Report - 13/04/15

INTERNATIONAL. Global passenger traffic increased by +6.3% year-on-year in February, driven largely by international volumes (+7.3%), ACI reports.

Kinmen duty free receives boost as shopping allowance is increased

Source: ©The Moodie Report - 13/04/15

TAIWAN. In a big boost to the offshore tourism business, the duty free allowance for visitors to Kinmen has leapt from NTD60,000 to NTD1 million.

London Heathrow Airport sets record for March passenger traffic

Source: ©The Moodie Report - 13/04/15

UK. London Heathrow Airport posted its busiest ever March with a record 5.95 million passengers, an increase of +3.4% over the same month a year earlier.

SSP opens Bar 11 amid redevelopment of Newcastle Airport

Source: ©The Moodie Report - 13/04/15

UK. SSP Group has opened a new bar and dine-in restaurant, Bar 11, at Newcastle International Airport’s new £14 million departure lounge.

The L’Oréal group partners with National University of Singapore

Source: ©The Moodie Report - 13/04/15

SINGAPORE. L’Oréal Travel Retail Asia Pacific has collaborated with Singapore students to help create its exhibition stand for the 2015 Tax Free Asia Pacific show.

Shilla and Hyundai align in bid for Seoul downtown duty free licence

Source: ©The Moodie Report - 12/04/15

SOUTH KOREA. Two of the country's most powerful companies, including The Shilla Duty Free, are joining forces in a plan to open the nation's largest duty free store.

Chanel and Uniqlo open in Kansai’s renovated KIX Airside Avenue

Source: ©The Moodie Report - 10/04/15

JAPAN. New Kansai International Airport Corporation has officially opened its renovated Terminal 1 airside precinct and inaugurated Chanel and Uniqlo stores.

Manchester Airport posts record passenger traffic in financial year

Source: ©The Moodie Report - 10/04/15

UK. The airport handled 22.32 million passengers during the 2014/15 financial year as it introduced new long haul flights and extra frequencies.

SSP America captures US$316 million F&B contract at Houston Airport

Source: ©The Moodie Report - 10/04/15

USA. The ten-year contract will see the food & beverage operator develop and operate 14 units at Houston, including local and national brands.

AeroParker names Alisa Beier as Client Development Manager

Source: ©The Moodie Report - 09/04/15

The former translator and customer support executive will develop and implement new business leads for the car parking and ancillary services provider.

Deputy Chairman Dermot Davitt to leave The Moodie Report

Source: ©The Moodie Report - 09/04/15

INTERNATIONAL. Dermot Davitt is leaving The Moodie Report to pursue other opportunities. He has played a pivotal role in the company's development since 2006.

DFA adds pre-purchase potential to Duty Free Express business app

Source: ©The Moodie Report - 09/04/15

US. Duty Free Americas has announced the integration of its Duty Free Express business app into the Concur spend management services solution.

The Moodie Report e-Zine: Tornado time in travel retail

Source: ©The Moodie Report - 09/04/15

INTERNATIONAL. We examine the repercussions of Dufry’s industry-changing buy-out of World Duty Free Group, assessing industry reaction and examining an impressive acquisition record.

Airports Authority of India issues Kolkata Airport duty free tender

Source: ©The Moodie Report - 08/04/15

INDIA. Airports Authority of India has issued a duty free tender plus a tender for other retail outlets at Kolkata Airport’s new integrated Terminal 2.

Brussels Airport opens first walk-through duty free store

Source: ©The Moodie Report - 08/04/15

BELGIUM. Brussels Airport has opened its first walk-through duty free & travel retail store, as part of a major development called the Connector project.

EU airports support European passenger traffic surge in February

Source: ©The Moodie Report - 08/04/15

EUROPE. Passenger traffic at Europe’s airports climbed by +5% year-on-year in February, driven mainly by a +6.2% surge in EU airport traffic.

Eye Airports delivers real-time weather forecasts to UK airports

Source: ©The Moodie Report - 08/04/15

UK. The UK airport advertising specialist has announced a partnership with The Weather Network to offer real-time weather information at airports across the UK.

HMSHost partners QikServe to offer mobile ordering and payment solution

Source: ©The Moodie Report - 08/04/15

The ‘Waiter in your Pocket’ app, developed by QikServe, allows customers to order and pay directly by mobile phone and is now being rolled out at Schiphol Airport.

Icebox Café brings flavours of the Mediterranean to Miami Airport

Source: ©The Moodie Report - 08/04/15

USA. The Mediterranean Kitchen, a new quick-serve concept offering healthy food and drinks, is part of Icebox Café's plans for further expansion in US airports.

Aéroports de Montréal awards F&B contracts to SSP and HMSHost

Source: ©The Moodie Report - 07/04/15

CANADA. Aéroports de Montréal has awarded two new food & beverage contracts, covering 17 outlets, to SSP America and HMSHost.

Airports Authority of Trinidad and Tobago reissues RFP

Source: ©The Moodie Report - 07/04/15

TRINIDAD & TOBAGO. Airports Authority of Trinidad and Tobago is again inviting proposals for a shopping mall and entertainment centre at Piarco AeroPark.

Dubai Duty Free crowns champions of Greensomes golf tournament

Source: ©The Moodie Report - 07/04/15

UAE. Jamie and Emma Rooms have emerged as net champions of the Dubai Duty Free Greensomes Strokeplay event held at the Arabian Ranches Golf Club.

FORMIA to offer branded amenity kits on board Malaysia Airlines and ANA

Source: ©The Moodie Report - 07/04/15

HONG KONG. The international guest amenity and hospitality specialist has announced new partnerships to supply amenity kits to Malaysia Airlines and ANA.

LS travel retail opens four stores at Los Angeles International Airport

Source: ©The Moodie Report - 07/04/15

USA. The four concepts – Malibu Shades, Bienvenida Flowers & Gifts, USA TODAY Travel Zone and iStore – are located in the new Tom Bradley International Terminal.

Moodie Jobs: Leading company seeks a Global Travel Retail Director

Source: ©The Moodie Report - 07/04/15

A leading company seeks a Global Travel Retail Director to drive a new division charged with rapid growth in a channel identified as crucial to the future.

Qatar Duty Free courts Chinese spend with UnionPay cardholder promotion

Source: ©The Moodie Report - 07/04/15

QATAR. Qatar Duty Free has launched a promotion offering UnionPay cardholders a -10% discount when they shop at Hamad International Airport up till 20 July.