Travel Retail and Duty Free Business Intelligence    Thursday 21 August 2014

AIRPORT CONSUMER SERVICES

The Moodie Report Interview: XpresSpa talks global growth plans

Source: ©The Moodie Report - 18/08/14

USA. As fast-growing airport wellness brand XpresSpa opens its 50th airport outlet, Chairman Moreton Binn talks about about the company's ambitions.

'World first' as London Heathrow opens Personal Shopping Lounge

Source: ©The Moodie Report - 14/08/14

UK. London Heathrow Airport has announced the opening of what it says is the world’s first Personal Shopping Lounge in an airport, at its new Terminal 2.

Comment: Tapping into the non-aeronautical revenue opportunity

Source: ©The Moodie Report - 08/08/14

INTERNATIONAL. In an opinion piece written for The Moodie Report, former senior Fraport Group executive Jan Laufs outlines his views on the major non-aeronautical opportunities for airports.

Hamad International Airport unveils new Al Mourjan Business Lounge

Source: ©The Moodie Report - 06/08/14

QATAR. The new Al Mourjan Business Lounge, at 10,000sq m one of the largest in the world, opens at Hamad International Airport for Qatar Airways passengers.

Sixt and Eye Airports launch innovative ad campaign at Gatwick

Source: ©The Moodie Report - 06/08/14

UK. German car rental company Sixt has partnered with Eye Airports to brand London Gatwick Airport’s fleet of mobility buggies, a UK media first.

Airmall launches Thanks Again rewards programme at BWI Marshall

Source: ©The Moodie Report - 03/08/14

USA. The Thanks Again loyalty and rewards programme offers travellers frequent flyer miles or hotel points for parking, shopping or dining at the airport.

Plaza Premium set to open first European lounge at Heathrow T2

Source: ©The Moodie Report - 30/07/14

UK. Plaza Premium Lounge launches its first European operation at London Heathrow Terminal 2 this week, with two more outlets to follow at the UK hub.

Plaza Premium Lounge opens first independent airport lounge in Macau

Source: ©The Moodie Report - 25/07/14

CHINA (MACAU). The new lounge at Macau International Airport offers a resting area, complimentary Wi-Fi, a range of food options and a meet-and-greet service.

No.1 Traveller launches new casual lounge concept at London Gatwick

Source: ©The Moodie Report - 22/07/14

UK. No.1 Traveller has created a new take on airport lounges with the launch of My Lounge, offering a games room for kids, study area and free Wi-Fi facilities.

Bahrain Duty Free enhances retail with upgraded Shop & Collect facility

Source: ©The Moodie Report - 21/07/14

BAHRAIN. The newly upgraded system has reduced shipment processing time, and allows for better communication with the customer during the process.

Global Exchange adds Brazil to its growing worldwide network

Source: ©The Moodie Report - 17/07/14

BRAZIL. The foreign exchange specialist, in partnership with Inframerica, will offer its services at Brasilia and Natal, two of Brazil’s busiest international airports.

Brisbane Airport hails opening of new A$12 million BNE Service Centre

Source: ©The Moodie Report - 14/07/14

AUSTRALIA. Brisbane Airport's new BNE Service Centre includes a 24-hour Shell Coles Express, a 24-hour McDonald’s restaurant, and a dine-in food court.

Changi Airport Group updates free travel app with new destinations

Source: ©The Moodie Report - 14/07/14

SINGAPORE. The newly enhanced Weekend Escapades app features new travel tips on 52 nearby destinations – one getaway for every weekend of the year.

Hamad International's facilities 'unprecedented', says Qatar Airways CEO

Source: ©The Moodie Report - 09/07/14

QATAR. Qatar Airways Chief Executive Officer Akbar Al Baker hails the new Hamad International Airport as “undoubtedly the best [airport] facility ever built”.

Edinburgh Airport plans major retail upgrade amid £25 million expansion

Source: ©The Moodie Report - 07/07/14

UK. As part of a £25 million project, Edinburgh Airport will add a 1,500sq m walk-through duty free store and expand commercial space by +45% by next year.

Helsinki Airport to open 70 stores amid big commercial redevelopment

Source: ©The Moodie Report - 03/07/14

FINLAND. Finavia is to open 70 new or refurbished stores and restaurants as part of its ambitious commercial development at Helsinki Airport in the coming year.

Nuance-Watson (HK) stores recognised in HKIA safety campaign

Source: ©The Moodie Report - 27/06/14

HONG KONG. Five Nuance-Watson stores were recognised in Hong Kong International Airport’s 2014 Retail Shops and Catering Outlets Safety Campaign.

Nuance reveals vibrant retail environment at Toronto Airport T1

Source: ©The Moodie Report - 18/06/14

CANADA. Nuance has unveiled one of the most striking new airport retail environments in North America, at Toronto International Airport Terminal 1.

Changi aims to enhance passenger experience with World Cup telecast

Source: ©The Moodie Report - 13/06/14

SINGAPORE. Football fans travelling through Singapore Changi Airport during the Football World Cup can view live screenings across all three terminals.

Qatar Duty Free hails opening of Hamad International Airport

Source: ©The Moodie Report - 09/06/14

QATAR. “Passengers will experience unique store environments that have been designed around their needs,” says Qatar Airways CEO Akbar Al Baker.

London Heathrow T5 in Samsung Galaxy S5 rebranding drive

Source: ©The Moodie Report - 19/05/14

UK. Parts of Heathrow Terminal 5 have been rebranded as 'Terminal Samsung Galaxy S5' for two weeks as Samsung promotes its newest smart phone.

Plaza Premium Lounge counts down to European debut at London Heathrow

Source: ©The Moodie Report - 08/05/14

Plaza Premium Lounge is making its first foray into Europe with the opening of a new lounge in London Heathrow Airport’s new Terminal 2 on 4 June.

Store investment lifts Copenhagen Airports’ Q1 retail performance

Source: ©The Moodie Report - 08/05/14

DENMARK. Copenhagen Airports’ Shopping Centre revenue climbed by +2.7% year-on-year in Q1 2014, driven by new and refurbished retail and F&B stores.

Airmall adds new retail and F&B in Boston Terminal B expansion

Source: ©The Moodie Report - 07/05/14

USA. Airmall Boston and partners have completed a US$3.7 million investment in 5,000sq ft of new commercial space at Boston Logan International Terminal B.

Abu Dhabi Airports issues ‘revolutionary’ duty free RFP for Midfield Terminal

Source: ©The Moodie Report - 06/05/14

UAE. Abu Dhabi Airports has issued what it called “one of the most revolutionary RFPs ever” to potential retailers at the eagerly awaited Midfield Terminal Building.

Refreshing breakthrough as Sydney unveils digital vending machine toiletries

Source: ©The Moodie Report - 01/05/14

AUSTRALIA. "A new era in the domestic washroom space". Sydney Airport launches digital touchscreen vending machines offering travel-sized toiletries.

Aelia Duty Free and Prague Airport commit to product safety and quality

Source: ©The Moodie Report - 30/04/14

CZECH REPUBLIC. Aelia has become the first duty free retailer to endorse CEETRA’s Commitment to Safety and Quality in Duty Free Retail at its Prague Airport stores.

Heathrow showcases retail and services offer for new Terminal 2

Source: ©The Moodie Report - 30/04/14

Heathrow Airport's new T2 will include the world's first Personal Shopping lounge at an airport, alongside a varied retail and F&B mix, as the 4 June opening nears.

Munich Airport opens new preflight recreation area for passengers

Source: ©The Moodie Report - 23/04/14

GERMANY. The 220sq m recreation area in the airport’s Terminal 2 Level G is free of charge for all passengers and has 34 reclining seats and 20 business stations.

Brisbane Airport opens Australia’s first airside animal assistance bathrooms

Source: ©The Moodie Report - 17/04/14

AUSTRALIA. The facilities, in the airport’s international and domestic terminals, aim to make travelling easier for passengers with guide dogs and assistance animals.

Newcastle Airport completes first stage in £14 million transformation

Source: ©The Moodie Report - 11/04/14

UK. Newcastle Airport has completed the first phase in its £14 million airside departures upgrade, featuring new food & beverage and lounges.

Finavia spotlights Finnish nature and design with Helsinki Airport exhibition

Source: ©The Moodie Report - 10/04/14

FINLAND. The Luonnos exhibition features works by 12 Finnish contemporary designers inspired by the landscapes, colours, sounds and materials of Lapland.

Online Republic streamlines airport car rental with new booking website

Source: ©The Moodie Report - 07/04/14

NEW ZEALAND. The AirportRentals.com website offers one-stop access to car rental requirements under the umbrella and branding of an airport site.

Chicago O'Hare & Westfield reveal transformed T5 retail and F&B offer

Source: ©The Moodie Report - 04/04/14

USA. Chicago O’Hare Airport’s new-look T5 includes a 10,000sq ft Dufry walk-through duty free store and a much improved food & beverage offer.

UnionPay extends cardholder benefits to duty free shoppers at 60 airports

Source: ©The Moodie Report - 04/04/14

INTERNATIONAL. UnionPay International has partnered leading duty free retailers in airports worldwide for its global cardholder preferential service programme.

ARI-North America unveils striking new retail arena at Montréal-Trudeau

Source: ©The Moodie Report - 03/04/14

CANADA. Aer Rianta International has unveiled a striking new look and branding for its Montréal duty free operation, part of a big commercial expansion at the airport.

Colin Matthews to step down as Heathrow CEO; successor is sought

Source: ©The Moodie Report - 01/04/14

UK. Colin Matthews will step down as CEO of Heathrow Airport later this year, once the new Terminal 2 has opened. The company is seeking a successor.

Singapore Changi Airport refreshes Changi Rewards programme

Source: ©The Moodie Report - 01/04/14

SINGAPORE. The revamped loyalty programme features three-tier membership, weekly air tickets giveaways and conversion of points to air miles.

ACI Europe Trading event focuses on cooperation and consumers

Source: ©The Moodie Report - 27/03/14

SWITZERLAND. ACI Europe's Airport Trading event began in Zürich yesterday, with a focus on partnerships, technology and the consumer of the future.

Changi named World’s Best Airport by Skytrax; Hong Kong & Heathrow top dining & shopping

Source: ©The Moodie Report - 27/03/14

INTERNATIONAL. Singapore Changi repeats last year's success at Skytrax's World Airport Awards, being named the world's top airport. Read on for full results.

New technology company FlyInStyle launches airport concessions app

Source: ©The Moodie Report - 24/03/14

INTERNATIONAL. New technology company FlyInStyle has launched its airport concessions app via the App Store, after a test period.

Over 130 companies register to attend influential ACI Europe Trading event

Source: ©The Moodie Report - 18/03/14

EUROPE. Over 130 companies have already registered to attend the ACI Europe Trading Conference (26-28 March), which is hosted by Zürich Airport.

Plaza Premium opens lounges at Bengaluru’s Kempegowda Airport

Source: ©The Moodie Report - 13/03/14

Plaza Premium Lounge has extended its Indian network with two new pay-in lounges at Kempegowda Airport's International and Domestic Departure terminals.

The Moodie Report Interview: ACI Europe’s Olivier Jankovec

Source: ©The Moodie Report - 12/03/14

EUROPE. Commercial revenues are critical to European airports’ drive to “de-risk” the business, says ACI Europe Director General Olivier Jankovec in this interview.

Global Exchange marks Middle East debut at Queen Alia International

Source: ©The Moodie Report - 28/02/14

JORDAN. Global Exchange, in partnership with Edgo, has entered the Middle East market with four outlet openings at the new Queen Alia International Airport.

Keflavik Airport aims to deliver ‘essence of Iceland’ with new concessions programme

Source: ©The Moodie Report - 28/02/14

ICELAND. Pre-qualification for retail and F&B concessions at Keflavik International begins on 19 March; the airport says it wants to attract overseas bidders.

Copenhagen Airports targets core consumers with loyalty programme

Source: ©The Moodie Report - 25/02/14

DENMARK. Copenhagen Airports is rolling out its CPH Advantage loyalty programme with what it says is a ground-breaking 'earn & burn' points scheme.

Frankfurt Airport relaunches App with new services and languages

Source: ©The Moodie Report - 25/02/14

GERMANY. Frankfurt Airport’s new App 2.0 has a Mandarin version and houses a wider range of services including a tax refund calculator and shopping vouchers.

Shortlist announced for 'The Moodies' digital and social media awards

Source: ©The Moodie Report - 25/02/14

INTERNATIONAL. The shortlist for 'The Moodies', the second annual airport-specific digital, mobile and social media awards, has been announced.

Concessions International opens new bars with iPad ordering system

Source: ©The Moodie Report - 18/02/14

Samuel Adams Atlanta Brew House and Dos Equis Explorer’s Lounge has opened at Atlanta Hartsfield-Jackson's Concourse B with iPad-enabled ordering systems.